Information based on the Act on Specified Commercial Transactions.

Shop Name

Velescraft

Seller Name

Open Market Co., Ltd.

Sales Manager

Andre Hill

Location

2-12-30, Oto, Nishi-ku, Fukuoka City

Phone number

+44​ 7763722716

(Please contact us via the email address below)

Email address

support@velescraft.com​

Homepage

velescraft.com

Products handled / Products offered / Products available

Digital home appliances

Licenses and Qualifications

Not necessary.

Selling price

Please refer to each product page.

Sales volume

If the product you ordered is out of stock, we will contact you by email.

Additional charges besides the product price.

Shipping: Free

Expiration date

Please make your payment within 14 days of placing your order . If payment is not received within 14 days of the order, the order will be cancelled.

Delivery date/Delivery time

We will ship your order within 1-2 weeks (up to 3 business days) from the date of your order .

Payment methods

Credit cards ( VISA / Master Card / American Express / JCB)
PayPal

You can pay by cash on delivery.

Shipping method

Sagawa Express, Yamato Express, and Yu-Packet
*The shipping method will vary depending on the purchased items and delivery region. We cannot accept requests for specific shipping methods. Thank you for your understanding.

Return Policy and Conditions

As a general rule, we cannot accept returns or exchanges due to customer reasons. Please note this in advance. Returns and exchanges due to initial defects will only be accepted within 7 days of receipt of the product . We will cover the shipping costs for exchanging defective products.

Customers who wish to return or exchange items must contact us in advance. We will not accept returns or exchanges for items sent back without prior notification. Thank you for your understanding.

[Contact Information]
Contact us via email : support@velescraft.com

Exchange and Return Policy

Due to the nature of the product and at the request of the manufacturer, we will, in principle, refuse returns and exchanges. Depending on the circumstances, we may consider whether or not to accept a return or exchange.

Examples of cases where we will refuse returns and exchanges.
- Initial defects that occur after the specified number of days have passed since the product arrived.
- Reasons such as the color, shape, or other aspects of the product's appearance not matching the image.
- Reasons such as damage, scratches, or dirt on the cosmetic box (excluding significant damage caused by delivery issues, etc.)
- Returns of unopened products after bulk purchases.

Cancellation Deadline and Conditions

As a general rule, we cannot accept cancellations of orders due to customer reasons. Please note that we cannot accept order cancellations after the preparation for shipment has begun (after the order confirmation email has been sent from our store).